There's a problem with a subscription or recurring transaction

Please choose from the drop down below for information on how to resolve.

Cancel a direct debit

Please see How can I set up and view or cancel a direct debit?

Cancel a standing order

Please see How do I cancel a standing order?

Cancel/issue with a debit card transaction

If you’re looking to cancel a subscription, have already cancelled but been charged again or want to remove a previous cancellation request. There’s no need to call as we’ve created a simple online form(opens in a new window) to make resolving this as smooth as possible.

Open the form and select “There’s a problem with a subscription or a recurring transaction” and then follow the on screen prompts. The form will take approximately 5 minutes to complete and you will receive automatic updates throughout your claim. In light of the recent outbreak of coronavirus, we’re working through a large volume of claims, we aim to review your case and any documentation within 10 working days (excludes Saturdays, Sundays and Bank Holidays). Simply use our online form.(opens in a new window)

Cancel/issue with a credit card transaction

If you need to cancel a regular subscription or recurring transaction you should first of all make sure you have cancelled the payment with the retailer.

You can then cancel a regular or recurring payment, for a subscription to a free trial or a service by completing the request form. In light of the recent outbreak of coronavirus, we’re working through a large volume of claims, we aim to review your case and any documentation within 10 working days (excludes Saturdays, Sundays and Bank Holidays).

You will need:

Your account and card payment details
The payment details - Company Name, Amount, Frequency, Payment Date

Simply use our online form.(opens in a new window)

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There's a problem with a subscription or recurring transaction