How can we help you?

If you use the mobile app, you can unblock the Pin number for your credit card from there. Just tap on your credit card from the main page, go to ‘Manage my card’ then tap ‘Pin services’.

If you don't have our app, you will need to call our Credit Card Helpdesk to remove the block on the PIN. A PIN reminder letter will be posted to you automatically.

Card services
You can contact our credit card team via secure messaging within your mobile app, or alternatively please ring on:
0345 300 4642 (overseas: +44 126 850 8018)
Relay UK: 18001 0345 300 4642
Accessibility information (opens in a new window).
Open 24 hours a day.
Calls may be recorded.

After you have called us you will need to:

  1. Visit any NatWest, Royal Bank of Scotland (In Scotland) or Ulster Bank cash machine
  2. Insert your card and enter your PIN
  3. Select 'Other Services' and then 'Unblock PIN'

You will then be able to use your card & PIN.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Anytime Banking or our website