How can we help you?

If you have had a transaction with your debit card declined, please check the following:

  • Check the expiry date of your card. Is it still valid?
  • Check what methods of payment are accepted by the company you are paying. Do they accept your card scheme (Visa/Mastercard)?
  • Check the available balance of the account your card is linked to. Are there enough available funds?

If you have checked and ruled out these three possibilities, we recommend you call telephone banking using the same Security Details as Online Banking who will assist you further.

Telephone banking
03457 424365 (overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open 7 days a week 8am-8pm (Automated service 24/7).
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Anytime Banking or our website