How can we help you?

If you live in the Netherlands and received communication around closing your accounts, please see our Brexit Hub (opens in a new window).

Please choose your account from the options below and you will be given further information on how you can close your account.

I live abroad and want to close my account

If you are unable to close your account in branch, you can choose to provide the closure request in writing - the letter should be sent to the address of your account holding branch. This would need to include:

  • Your full name
  • The sortcode and account number of the account in question.
  • Signed by the account holder(s)
  • A contact telephone number
  • A contact postal address

If the account is overdrawn or has charges outstanding on it:

  • A cheque for the outstanding balance written to yourself

If the account is in credit:

  • Details of what you want us to do with the money (e.g. send it to another account; write them a cheque for the amount).

Personal or Business current accounts

Personal account

To close a Personal current account you will need to visit your local Ulster Bank branch along with your Debit Card, Pin and proof of ID.

Ulster Bank branch locator
Find your nearest branch using our branch locator (opens in a new window).

Business account

Please send a letter to Ulster Bank Limited, Business Banking Support, 4th Floor, 11-16 Donegall Square East, Belfast, BT1 5UB with the following details:

  • The account number that you want to be closed
  • Where you want the funds transferred to, Ulster Bank account or cheque only?
  • If you have any Direct Debits or Standing Orders please advise if you would like to transfer these payments to another Ulster Bank account or cancel these payments
  • To be signed in accordance with the mandate
Once we have received the letter, and it matches the criteria above, it will take around 5 working days to close the account.

Children/Young Person's Accounts

This depends on the account itself and who is a signatory on it:

  • If the account is an Adapt Account, then either the young person (and parent if both are signatories) need to visit branch - this also applies to urfirst savings
  • If the account is being held in trust for the child, then the parent/guardian/trustee will need to visit the branch to close this
  • Please bring along any debit/savings account cards for the account, and proof of ID.

Ulster Bank branch locator
Find your nearest branch using our branch locator (opens in a new window).

Stocks and Shares ISAs

You will also need to visit your local Ulster Bank branch to close a Stocks and Shares ISA.

Savings accounts

If your account is instant access, in a sole name and you have other connections with us you can close your account and transfer funds to another account you hold with us within Anytime Internet Banking., This includes your Cash ISA provided you do not want to transfer the funds to another ISA product or provider

To close a savings account online:

  1. Log in to Anytime Internet Banking at www.anytimebanking.ulsterbank.co.uk (opens in a new window)
  2. On the 'Account summary' page select the account you wish to close
  3. At the bottom of your mini statement for that account, select 'View account details'
  4. Below the account details, select 'If you need to close your savings account we can help you with this form'
  5. Complete the information asked for on the form and submit

Once you've submitted the form your account will be closed within 5 working days.

Please note: You will lose access to your complete online statement history for this account from the point of closure, so please think carefully before you do this. You may wish to print or download any statements before proceeding. You can download up to one year at a time in a number of different formats using the 'Statements' option.

If you have an eSavings account and this is either joint or your only connection with us you can close the account by writing to us at the following address:

Ulster Bank Online Savings Account Closure
Retail and Corporate Operations
Banking Operations
UB Services
Ulster Bank Ireland Limited
Danesfort
Stranmillis Road
Belfast
BT9 5UB

When writing to us, please sign and date the letter and also indicate where any remaining funds in the account should be transferred to.

All requests are subject to additional security checks and consequently we may need to contact you for additional identification to verify the request.

If the eSavings account is in a sole name and you have other connections with us you can close your account online within Anytime Banking – see points 1-5 above.

To close any other type of savings account, you can either visit a Ulster Bank branch along with your Debit Card, Pin and proof of ID, or write to us at the address below. If you don't have a Debit card relating to your savings account,please bring in an active Debit card on any account you hold with us.:

Retail and Corporate Operations
Banking Operations
UB Services
Ulster Bank Ireland Limited
Danesfort
Stranmillis Road
Belfast
BT9 5UB

When writing to us, please sign and date the letter and also indicate where any remaining funds in the account should be transferred to.

All requests are subject to additional security checks and consequently we may need to contact you for additional identification to verify the request.

Your Ulster Bank loan account

To close your loan account you would need to contact our lending department.

Existing personal loans
0800 046 6486
Open Monday to Friday 8:30am - 8pm

Fixed Term Savings Accounts, Fixed Rate Bonds and Treasury products

To close a Treasury product you hold with Ulster Bank you will need to contact Telephone Banking.

You may close your Fixed Term Savings Account at any time before the Fixed Term Start Date and no Early Closure Charge will apply. After the Fixed Term Start Date you may close your Fixed Term Savings Account before the Maturity Date on giving 35 days written notice to a branch. An Early Closure Charge will be deducted from the balance of your account, except in the event of your non-voluntary redundancy, death or in certain other circumstances.

Please note: In order to close a Fixed Rate Bond you must give 35 days written notice of your intention to close your account before it has reached its maturity date, and you may incur an Early Closure Charge for this.

Your Ulster Bank credit card

Mobile app / Anytime Internet Banking
You can close your credit card through your mobile app or Anytime Internet Banking. Simply go to the credit card you’d like to close and select ‘close this account’. We’ll then ask you to fill out some details and confirm you’d like to close the credit card.

Message us via Cora in our mobile app or online
You can contact our credit card team via secure messaging within your mobile app or online through Cora, your digital assistant available 24/7 to support you with questions about day-to-day banking. Simply type ‘Close my credit card’ into Cora and follow the instructions from there.

Call us

Card services
You can contact our credit card team on:
0345 300 4642 (overseas: +44 126 850 8018)
Relay UK: 18001 0345 300 4642
Accessibility information (opens in a new window).
Open 24 hours a day.
Calls may be recorded.

Write to us
Alternatively, you can write to Cards Customer Services to ask for your credit card to be closed. Please include your credit card details in the letter and sign it with your usual signature.

Mailroom Scanning
Account Closures
1 Hardman Boulevard
Manchester, M3 3AQ

Inform us of a bereavement

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Anytime Banking or our website