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Online banking won't accept the PIN or password I'm entering

Your Anytime Internet Banking PIN and password must meet the following:

PIN criteria

Your PIN must have four digits. To keep it secure, we won't accept:

  • Numbers in an ascending or descending order, for example 1234 or 7654
  • The same number three or four times in a row for example 1222 or 7777

Password criteria

Your password must be between 6 and 20 characters, and have both letters and numbers. To keep your password secure, we don't allow:

  • Hyphens, punctuation marks, or spaces
  • 3 letters or numbers in ascending or descending order, for example hello123 or abc3susan
  • The same character repeatedly, for example CCCCCCCC or 999999999

Please remember your PIN and password will be used with both Anytime Internet Banking and Telephone Banking.

If you can't recall your PIN and/or your password, simply re-submit your details (opens in a new window) and you should be able to access the service straight away.