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How do I get a web chat?

You may be invited to web chat with us if we think you need assistance with Anytime Internet Banking.

If you have been unable to find the answer to your question and you need help with Anytime Internet Banking please use the chat now button below.

Anytime Internet Banking helpdesk
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Useful Telephone Numbers

If you need further assistance please contact us (opens in a new window).

Card services
Gold credit cards: 0345 300 4643
Student credit cards: 0345 300 4642
overseas: +44 126 850 8018
Minicom: 0800 015 4422
Open 24 hours a day.
Calls may be recorded.

Telephone banking
03457 424365 (overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open 24 hours a day.
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.

Card loss centre
0370 600 0459
Lines are open 24 hours a day.
Calls may be recorded.
Daytime calls cost up to 8p plus up to 6p per minute from BT lines Monday to Friday. Calls from other networks may vary.