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Why do I get a message that my customer number entered has been disabled?

If you are getting the message that 'The customer number entered has been disabled', please contact our support team.

To protect you and your accounts, we constantly monitor our Anytime Internet Banking services and it may have been necessary for us to temporarily disable your customer number.

Our support team will be pleased to help.

Anytime Internet Banking helpdesk
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Telephone banking
03457 424365 (Overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open 24 hours a day.
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.