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I don't recognise a direct debit, what can I do?

When viewing your transactions via the statements page, you can now expand any transaction and get further information on it. There is also a link to help you identify any debit card or direct debit transactions you don’t recognise.

If you don't recognise a direct debit, you should check our Merchants List (opens in a new window) on our payment support zone to see if the retailer has a different trading name to the one you'd expect.

If you still don't recognise it, you can log onto Online Banking to view a list of your active direct debits.

Furthermore, if you still suspect the direct debit of being suspicious, you can visit our Report a Fraud (opens in a new window) page for more information on how you can report this.