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I have not received a debit card, what should I do?

If you were expecting a new debit card it should normally arrive within the next 3 working days from when it was ordered. However, if your debit card has not arrived please call our telephone banking service using the same Security Details as Online Banking.

Please ensure you have allowed 3 working days for delivery.

Telephone banking
03457 424365 (overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open 7 days a week 8am-8pm (Automated service 24/7).
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.