Looking for answers
Ask a question

What is an unpaid transaction fee?

An unpaid item fee would have been charged for each item we returned unpaid. An item (e.g. a direct debit) would be returned if the payment could not be met from funds in your account or any unused arranged overdraft facility and we decided at our discretion not to make the payment.

Fee Amount - £8 for each item up to a maximum of £8 in any charging period.

For further information please see our fees and interest (PDF, 817KB).

For business customers please contact your relationship management team.