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Why can I not see who my direct debit was paid to?

Some beneficiaries have a long narrative and therefore may show on your service as **MLN** (Multi Line Narrative).

In most cases this will update overnight to show the beneficiary name. If this doesn't happen and you need more information please call our telephone banking helpdesk.

Telephone banking
03457 424365 (overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open 24 hours a day.
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.