What do I do if my account is in collections or recoveries?

We're here to help you when things get tough.

There are several common reasons why accounts can move into our collections team, its important you get in touch with us as soon as you can. We’ll explain why your accounts are with our team and we will want to know a little more about your current situation and work with you to try to bring your accounts back within your agreed limits so that you can continue with normal banking.

Tomorrow begins today

It's important to get in touch with us as soon as possible so that we can see how we can help you. If you've already received a letter from us, you can call us using the number in the letter. If you prefer to contact us online then click on 'Cora' Below and type "Struggling Financially".

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

General help and support can be found by visiting our Struggling Financiallyand Managing Your Moneypages

You may also want to consider contacting a non-profit debt-counselling organisation for support and advice. These organisations offer free, confidential help so there's no need to pay a debt management company to advise you. You can find out more here: Where can i get Independent Money Advice?