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Goods I paid for on my debit or credit card did not arrive

Before you begin, the first step in making a claim is speaking to the retailer to see if they can resolve. If you are unable to contact the company please continue.

If you have a claim against one retailer or more you will need to complete multiple forms.

Please have the following information ready:

  • the name of the company you paid as shown on your statement
  • the date and amount of the payment you are disputing
  • a description of the goods or services you expected to receive 

Please note, the form will expire after 60 minutes.

Start a claim for missing goods or services paid for by credit or debit card.