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I have received a letter regarding arrears/excess/overlimit on my account, but I have already spoken to you/made a payment?

If you have already spoken to us or made a payment to restore your account it may be that the letter was sent prior to our conversation or a payment being received so please check the date at the top of the letter.

Some of our letters are sent because of a legal/regulatory requirement, the letter content should explain the reason we have sent it.

If you still have a query regarding the content of a letter that you have received then please contact us to discuss using the number stated on the letter.