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My Direct Debit for my Credit Card/Loan/Mortgage has been returned unpaid

There are a few reasons why a Direct Debit may have been returned unpaid. Usually this is because there is not enough money in the account that the Direct Debit is coming from.

If a payment is missed you will be behind on your repayments, or in arrears. We're here to help and have options to get you back on track.

By arranging to make a payment now (even if that’s in the future) it can prevent additional interest and charges.

You can log in online or check your mobile app to confirm the amount required to pay to bring your account up to date. You will also be able to confirm if your Direct Debit is still active for future payments.

To make a payment using online banking see How do I make a payment using Anytime Internet Banking?


For mobile banking see How do I make a payment or transfer using the mobile app?


To make a payment to your Credit Card see How to pay your credit card

If you are unable to make a payment general help and support can be found by visiting our Struggling Financially page

We're here to help, click on the 'chat now button' to chat to one of our dedicated professionals

You can find more about Direct Debits on our Managing my current account page