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I have questions about my credit score.

We have partnered with TransUnion to provide you with your credit score, which is calculated based upon public consumer data and credit file information. If you have any queries about what a credit score is and how it is calculated, please go into the Credit Score feature in the mobile app and click on ‘More info about credit scores’ and ‘About your TransUnion score’. From here you can also visit the TransUnion web page where there is further help and support including details about how to contact TransUnion should that be necessary.

I am unhappy with my score, what can I do?

We have partnered with TransUnion to provide you with your credit score, which is calculated based upon public consumer data and credit file information. If you have any queries about what a credit score is and how it is calculated, please go into the Credit Score feature in the mobile app and click on ‘More info about credit scores’ and ‘About your TransUnion score’. From here you can also visit the TransUnion web page where there is further help and support including details about how to contact TransUnion should that be necessary.

Why do I see a different score with other credit score services?

Each credit reference agency produces its own score based on a consumer’s credit information. The credit score value itself is not comparable across different credit reference agencies as each agency uses its own score range and calculation method.

Does my score make me eligible for all product offerings?

No, your score is a general indication of your credit health. Lenders use a range of criteria to determine eligibility for loans, credit cards and mortgages, of which your credit score is only one factor.

Why am I seeing a link to personalised offers?

Links to offers on the credit score page are designed to provide access to products that may be of interest to you.

How does TransUnion get my data?

TransUnion sources publicly available data, e.g. Electoral Register, court judgments, bankruptcies and insolvencies, and has agreements with the major banks and lenders to obtain current and historic payment records.

What information is being shared with a third party?

To access Credit Score, the following information is shared with TransUnion: Name, date of birth and current address.

Can I access a credit report?

No, the Credit Score feature only provides your credit score. If you want to find out more about credit reports you can visit the TransUnion FAQ page.

Will I be notified of any changes to my credit score?

No, but you can check it at any time. It will be updated by TransUnion every 30 days.

Can I see my credit history?

No, only a current live score is available.