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There's a problem with a subscription or recurring transaction

Please choose from the drop down below for information on how to resolve.

My issue relates to a debit card transaction

If you’re looking to cancel a subscription, have already cancelled but been charged again or want to remove a previous cancellation request. There’s no need to call as we’ve created a simple online form (opens in a new window) to make resolving this as smooth as possible.

Open the form and select “There’s a problem with a subscription or a recurring transaction” and then follow the on screen prompts. The form will take approximately 5 minutes to complete and you will receive automatic updates throughout your claim. In light of the recent outbreak of coronavirus, we’re working through a large volume of claims, we aim to review your case and any documentation within 45 working days (excludes Saturdays, Sundays and Bank Holidays). Simply use our online form. (opens in a new window)

My issue relates to a credit card transaction

If you need to cancel a regular subscription or recurring transaction you should first of all make sure you have cancelled the payment with the retailer.

You can then cancel a regular or recurring payment, for a subscription to a free trial or a service by completing the request form.

You will need:

  • Your account and card payment details
  • The payment details - Company Name, Amount, Frequency, Payment Date

Simply use our online form. (opens in a new window)