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I have received my replacement Debit Mastercard® and it’s not working.

First, check that you haven't frozen your card on the mobile app or Anytime Internet Banking. If you have please unfreeze the card using the app.

If the card is still frozen after this then contact the Debit Cards Customer Service team.

Telephone banking
03457 424365 (overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open 7 days a week 8am-8pm (Automated service 24/7).
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.