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I've forgotten my Internet Banking login details, what should I do?

If you have forgotten your login details for Anytime Internet Banking, either your Customer Number your PIN and/or your password, the following will assist you in getting logged back on:

Your Customer Number - starts with your date of birth (DDMMYY) followed by up to 4 digits given to you when you enrolled for Anytime Internet Banking.

Your PIN - is the four-digit number chosen by you when you registered for Anytime Internet Banking. It may be a different number from the PIN (Personal Identification Number) that you use at cash machines or ATMs.

Your password - is the one you chose when you registered for Anytime Internet Banking. It has between 6 and 20 characters and may contain both letters and numbers.

If you still can't recall your Customer Number or PIN and/or password you will be able to regain access to the service by answering a few simple questions and you may be able to use the service immediately.

Answer a few simple questions to re-activate your Anytime Internet Banking.

We will let you know by text and email to acknowledge your enrolment or re-enrolment for Anytime Internet Banking.