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My mobile details are correct, but I've received no Alerts. Why?

Please ensure the mobile number you have provided is a valid UK mobile number and you have selected the 'Text' option in your Alert settings.

There are a number of reasons which may explain why you have not received a text Alert.

  • Network problems
  • Out of coverage
  • Phone turned off or full (i.e. no space for messages)
  • Phone number no longer active
  • You have not provided a valid UK mobile number

Another possible reason is that your account may not have been in a status that would trigger an Alert.

Although we try to ensure that all Alerts are sent to you when you need them, we can't guarantee this every time. You shouldn't rely on this service alone to give you the most accurate information.

There are many ways that you can bank with us

If you believe you should have received an Alert please call Telephone Banking or visit your local branch.

Telephone Banking

0345 366 6558 (Overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open Mon to Sun 8am - 10pm.
Automated service available 24 hours a day.
Calls may be recorded.

Ulster Bank Branch Locator

Find your nearest branch using our branch locator.

Text Alerts are currently not available on Business accounts.