Please ensure the mobile number you have provided is a valid UK mobile number and you have selected the 'Text' option in your Alert settings.
There are a number of reasons which may explain why you have not received a text Alert.
- Network problems
- Out of coverage
- Phone turned off or full (i.e. no space for messages)
- Phone number no longer active
- You have not provided a valid UK mobile number
Another possible reason is that your account may not have been in a status that would trigger an Alert.
Although we try to ensure that all Alerts are sent to you when you need them, we can't guarantee this every time. You shouldn't rely on this service alone to give you the most accurate information.
If you believe you should have received an Alert please call Telephone Banking or visit your local branch.
Ulster Bank Branch Locator
Find your nearest branch using our branch locator.
Text Alerts are currently not available on Business accounts.