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How do I return an item that I bought using Apple Pay in a store?

If you need to return an item that you have bought in a store, we recommend that you take the card with you that you used when you made the purchase as some merchants may need to see this as part of the refund process. They will ask you to enter the card PIN into the shops' card-reader.

The merchant may be able to use the Device Account Number (your device card number) to find your purchase and process the return, as they would with a traditional credit card or debit card payment.

To see the last 4 or 5 digits of the Device Account Number for your iPhone or iPad:

  1. Go to Passbook
  2. Tap the card and then tap the 'information' icon

Apple Pay activity is also included on your credit card statements, and on your bank account statements for your debit card transactions.

On the device that you used to make the original payment, select the card that you want to be refunded.

On your iPhone, hold your iPhone near the contactless reader and authorise the return with Touch ID or your passcode.

Depending on the return and refund policies of the store you bought the item from, it may take up to several days for the return transaction to appear on your credit card statement, or on your bank account statement.

You can see your recent Apple Pay transactions in Wallet and in 'Statements' on your Mobile app, and in your Anytime Internet Banking service.

For further help, you can contact our dedicated Apple Pay Support Team.

Digital Wallet support (Apple Pay/Android Pay)
Debit and credit cards: 0345 307 3337
overseas: +44 (0)161 930 8555
Open 8am - 6pm Monday to Saturday (excluding Christmas Day and New Year's Day)
Calls may be recorded.

Please have your Customer Number & PIN ready when you call. These are the same details you use to log in to Anytime Internet Banking.

To find out more about Apple Pay, you can visit the Apple website (opens in a new window).