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My card is due to expire, what happens next?

Your replacement card will arrive at least one week before the existing card is due to expire.

The date on which your card will expire is the last day of the month in the year printed on the front of your card. It is shown as 'Expires End MM/YY'.

Please begin to use your replacement card as soon as it has arrived and securely destroy your old card.

Please remember to amend any existing payments you have set up with your old card number such as magazine subscriptions, online shopping sites or annual insurance renewals.

If your replacement card has not arrived within these timescales please call us.

Telephone banking
03457 424365 (Overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open 24 hours a day.
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.

Important information for debit cards

If you haven't used your debit card for at least 13 months prior to expiry, we don't automatically replace your card. Using your debit card with your card-reader to approve a new payee within Anytime Internet Banking will not be recognised as card activity.

Important information for credit cards

If you have been with us longer than 12 months and haven't used your card for 7 months or more, you will need to make a transaction within 30 days in order to ensure a replacement is sent.

If you took a credit card 7 months ago but never used it, you will need to make a transaction with 60 days in order to ensure a replacement is sent.