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Why does only one direct debit show to a company when I have several payments to them?

When you first set up your direct debit, you sign a mandate detailing the account and reference number for the company that will request the money from your account. If you only see one direct debit online, it is likely the account details and reference number are the same, even though the payments may be different.

If you need any more information, including your payment history, please call our telephone banking helpdesk.

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03457 424365 (Overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open 24 hours a day.
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.