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Do I always need my card-reader when I bank online?

To keep your account secure, you may need to use a card reader to confirm your identity when logging into Anytime Internet Banking.

In Anytime Internet Banking, you'll also need a card reader to:

  • set up a payee
  • make a payment for the first time 
  • update any regular payments, like standing orders
  • update personal details, like your mobile number, PIN, email address or password
  • manage your activity alerts

Alternatively you may be eligible to use your biometrics on your mobile app.