How can we help you?

As part of our fraud prevention measures you may receive a call from us asking you to confirm details about a particular transaction. Please note that we will never ask for your full password or any sensitive account information including card-reader codes.

If we are unable to reach you then we may leave a voicemail send you a text message or a letter to your registered address advising what you need to do to contacts us. It is important that you get in contact with us as soon as possible as we may have placed a temporary block on your accounts.

For issues relating to your bank account please call:

Telephone banking
03457 424365 (overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open 7 days a week 8am-8pm (Automated service 24/7).
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.

Alternatively for credit cards please call:

Card services
You can contact our credit card team via secure messaging within your mobile app, or alternatively please ring on:
0345 300 4642 (overseas: +44 126 850 8018)
Relay UK: 18001 0345 300 4642
Accessibility information (opens in a new window).
Open 24 hours a day.
Calls may be recorded.


Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Anytime Banking or our website