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I need to make a payment urgently what can I do?

Before you can make a payment you need to set up a payee - the person or company the money will be paid to.

You will require a card-reader and a card you can use with that reader to complete this process. If you have not ordered a card-reader you need to do so by choosing 'Security' from the main menu. From the 'Using a card-reader' section select 'Order a card-reader' and 'Go' then follow the on screen instructions.

In certain circumstances you may be able to arrange to add a new payee and make a payment by contacting Telephone Banking otherwise you will need to visit a branch. Remember to take some form of photographic identification such as your passport or driving licence.