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Where do I go for Non-Subject Access Requests (SAR)?

If you are looking for any non Subject Access Request information which could relate to any of the following:

  • Copies of statements
  • Copies of legal documents
  • Mis-selling claim
  • Complaints or other queries

All these types of enquiries may be addressed to the relevant department or relationship manager you are looking for information from

Any Charges claims, in relation to the Office of Fair Trade (OFT) charges court case:

  • We do not deal with these claims, however if you would like a full history of charges on your account this can be included within a Subject Access Request.

Other types of NON-SAR type enquiries can be directed to the following locations:
Request for information relating to statements or packaged bank accounts (PBA) and Credit Card related enquiries should be addressed to the following locations:

Please direct Packaged Bank Account related enquiries towards:

Packaged Bank Accounts,
The Mail Room,
Chatham CSC,
Western Court,
Western Avenue,
Chatham Maritime,
ME4 4RT,
Depot Code 034.

Please direct any type of Statement related enquiries towards:
Statements - The Mail Room,
Chatham CSC,
Waterside Court,
Western Avenue,
Chatham Maritime,
ME4 4RT,
Depot Code 034.

Please direct any type of Credit Card related enquiries towards:
Customer Management,
Retail Operations,
Business Services,
2nd Floor, Thanet Grange,
Southend On Sea,
SS0 0EJ,
Depot 028.