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Why is the balance of my loan more than I expected?

The balance displayed is the total of the loan amount and the interest still outstanding for the remaining term of the loan. This is not a settlement figure.

If you require a settlement figure for your loan or wish to discuss further borrowing requirements you should call the Direct Loans Team on 0800 857 837. A member of staff will be happy to help with your loan query. If you have a speech or hearing impairment you can contact 0800 015 44 22.