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How can I make an international payment?

Mobile banking

You can send an international payment via mobile banking if you already have an international mandate set up.

If you don't have the payee already set up, find out How do I make an international payment using mobile banking?

Step by step instructions:

  1. Select the account you wish to make the payment from
  2. Select 'International payments' from the menu
  3. Select 'Choose saved payee'
  4. Select the payee name from the mandate options presented
  5. Key the amount in either foreign currency or GBP as you prefer
  6. You then choose when you want the payment to arrive and which fees you need to pay
  7. You can add an optional 'Statement reference' on all payments and for some Euro payments to Europe, you can also add an optional 'Message' for the beneficiary
  8. You then check the payment details and 'Confirm payment'
  9. You then 'Read T&Cs' or 'Accept T&Cs' or 'Cancel' the payment
  10. The screen will then confirm your payment has been arranged

Anytime Internet Banking

You can use Anytime Internet Banking to make an online international payment to an individual or business outside the UK and to currency accounts within the UK from your bank account as and when it suits you.

A fee will apply for all urgent payments and funds should reach the recipient in 1 to 2 business days. Standard payments are free of charge and should reach the recipient in 2 to 4 working days.

Further details on international payment fees and charges can be found in our Schedule of Services brochure (PDF, 322KB).

Before you start

You have to set up a payee to make a payment abroad - the person or company the money will be paid to. You will need a Card-Reader and a card you can use with that reader to complete this process.

Find out more on how to make an international payment when you have already set up a payee.

Before you start you will need the following information:

  • Beneficiary's Bank Identifier Code (SWIFT BIC) - all payments
  • Beneficiary's International Bank Account Number (IBAN) - for payments to IBAN compliant countries
  • Account number - payments to an account without an IBAN
  • National Clearing Code (NCC) - payments to an account without an IBAN

If you do not have the Payee's account details in this format please ask the Payee to supply them. They can get these details on request from their bank.

Setting up a payee

Select 'Payments and transfers' from the menu then under the 'International payments' section select 'Make a Payment'. Select 'Get a quote for paying someone new' then select 'Next'.

The next screen will ask you some questions to provide you with a quote in pounds and pence. The quote will have converted the amount you want to pay into local currency and will include the relevant fees.

Select the payee name from the drop down list followed by 'Next'. In the 'How much would you like to send?' section complete the amount in either foreign currency or GBP as you prefer. You then choose when you want the payment to arrive and which fees you need to pay.

Select 'Make this payment' and the date the payment is to be sent. Select the account you want to make the payment from. Select 'Next' to view the instructions you have given and then 'Confirm' to arrange for your payment to be made.