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How can I use WebChat?

If you have been unable to find an answer to your question using our frequently asked questions you may find it useful to chat to us online.

You may also be invited to WebChat with us if we think you need assistance with Anytime Internet Banking, or an application.

Please use the chat now button below.

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WebChat is a form of real-time online communication between you and one of our service advisors based on typed text.

Useful Telephone Numbers

If you need further assistance please contact us (opens in a new window).

Telephone banking
03457 424365 (overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open 7 days a week 8am-8pm (Automated service 24/7).
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.

Card services
Gold credit cards: 0345 300 4643
Student credit cards: 0345 300 4642
overseas: +44 126 850 8018
Minicom: 0800 015 4422
Open 24 hours a day.
Calls may be recorded.

Card loss centre
0370 600 0459
Lines are open 24 hours a day.
Calls may be recorded.
Daytime calls cost up to 8p plus up to 6p per minute from BT lines Monday to Friday. Calls from other networks may vary.