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How do I close an account?

The ways to close an account depend on the type of product you have with us.

Personal or Business current accounts

To close a Personal or Business current account you will need to visit your local Ulster Bank branch.

Ulster Bank branch locator
Find your nearest branch using our branch locator (opens in a new window).

Stocks and Shares ISAs

You will also need to visit your local Ulster Bank branch to close a Stocks and Shares ISA.

Savings accounts

If you are enrolled for Anytime Internet Banking you can close an Instant Access savings account online. You can also close a Cash ISA online provided you do not want to transfer the funds to another ISA product or provider. Your account will need to be in your sole name. If this is your only account with us, you won't be able to close it online.

To close a savings account online:

  1. Log in to Anytime Internet Banking at www.ulsterbankanytimebanking.co.uk (opens in a new window)
  2. Select the account you wish to close from your list of Personal accounts on the 'Account summary' page
  3. Click on 'View account details' at the end of the mini statement for that account
  4. Select 'Click here' after 'Need to close your savings account?'
  5. Complete the information asked for on the form and select 'Submit'

Once you've submitted the form, that's all you need to do - your account will be closed within 5 working days, and will no longer appear on your Anytime Internet Banking service.

Please note: You will lose access to your complete online statement history for this account from the point of closure, so please think carefully before you do this. You may wish to print or download any statements before proceeding. You can download up to one year at a time in a number of different formats using the 'Statements' option.

If you are enrolled for Telephone Banking you can close an Instant Access savings account by contacting the Helpdesk.

Telephone banking
03457 424365 (Overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open 24 hours a day.
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.

To close any other type of savings account, or if you prefer, you can visit your local Ulster Bank branch.

Fixed Term Savings Accounts require 35 days written notice and an Early Closure Charge may apply.

Alternatively, if you wish to close an Instant Access savings account or a Cash ISA, you can write to:

Ulster Bank Online Savings Accounts
Account Maintenance
Belfast Customer Service Centre
Danesfort
Stranmillis Road
Belfast
BT9 5UB

When writing to us, please sign and date the letter and also indicate where any remaining funds in the account should be transferred to.

Your Ulster Bank loan account

To close your loan account you would need to contact our lending department.

Existing personal loans
0800 046 6486
Open Monday to Friday 8:30am - 8pm

Fixed Term Savings Accounts, Fixed Rate Bonds and Treasury products

To close a Treasury product you hold with Ulster Bank you will need to contact Telephone Banking.

You may close your Fixed Term Savings Account at any time before the Fixed Term Start Date and no Early Closure Charge will apply. After the Fixed Term Start Date you may close your Fixed Term Savings Account before the Maturity Date on giving 35 days written notice to your branch.

Please note: In order to close a Fixed Rate Bond you must give 35 days written notice of your intention to close your account before it has reached its maturity date, and you may incur an Early Closure Charge for this.

Your Ulster Bank credit card

If you wish to cancel your Ulster Bank credit card, please contact Credit Card Services.

Card services
Gold credit cards: 0345 300 4643
Student credit cards: 0345 300 4642
Overseas: +44 126 850 8018
Minicom: 0800 015 4422
Open 24 hours a day.
Calls may be recorded.

Provided we have all the information we need, your account will normally be closed within 5 working days. Specialist accounts will take longer.