Looking for answers
Ask a question

My card is not working, what should I do?

Your debit card

If your debit card is not working for any transaction, please contact us or visit your local branch.

Telephone banking
03457 424365 (Overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open 24 hours a day.
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.

Ulster Bank branch locator
Find your nearest branch using our branch locator (opens in a new window).

Your credit card

If your credit card is not working for any transaction, our telephone helpdesk can help in a number of circumstances. Please contact our credit card helpdesk.

Card services
Gold credit cards: 0345 300 4643
Student credit cards: 0345 300 4642
Overseas: +44 126 850 8018
Minicom: 0800 015 4422
Open 24 hours a day.
Calls may be recorded.

Your Anytime Internet Banking card

If your Anytime Internet Banking card for use with a card-reader is not working, please contact our helpdesk. Please have your Anytime Internet Banking customer number to hand.

Anytime Internet Banking helpdesk
Chat online with one of our advisors

Chat now