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I want to pay someone online but can't add them. What should I do?

Firstly you need to confirm with your payee that you have been given the correct account number and sort code details for their account.

It may be that you have already added that payee in the past through an account which has since been amended or closed, or if it was added through a business account which no longer exists. To discuss the payee details further, please contact telephone banking.


Telephone banking
03457 424365 (Overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open 24 hours a day.
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.