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I am going abroad and don't want my card to be blocked, what should I do?

When our systems recognise activity on your account that is similar to known fraud trends your card usage may be restricted. We must then confirm with you if this recent activity is genuine or fraudulent.

If you have used your card and the payment has been declined you should check that:

  • You have sufficient funds in the account
  • The merchant accepts your card type
  • Your card is active

If you need to clarify any of these checks you should call our telephone banking team before contacting the fraud team. When you have carried out these checks you should call our fraud line.

Ulster personal accounts
0800 161 5151
overseas: +44 370 010 1913
Open 24 hours

Ulster business accounts
0345 300 3986
overseas: +44 345 300 3986
Open Monday to Friday 8am - 8pm, Saturday 8am - 6pm, Sunday 9am - 5pm

We always recommend you have other payment methods with you when you travel abroad. (eg other debit cards credit cards or foreign currency).

Using your debit card abroad

If you intend to use your debit card abroad it is best that you let us know. Telling us in advance that you’re travelling will notify our transaction monitoring systems you will be using your card abroad. This will significantly reduce the likelihood of your transactions being blocked.

If you are signed up for Anytime Internet Banking you can log on and register the details of your trip yourself by completing the online form. It only takes a few minutes.

All you need to do is select 'Cards' from the left hand menu and register your travel plans in the 'Using your debit card abroad' section by selecting ‘Manage your travel plans for your debit card’.

Telephone banking
03457 424365 (overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open 7 days a week 8am-8pm (Automated service 24/7).
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.