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My payee account number isn't 8 digits. What should I do?

To ensure your payment reaches your payee, in the first instance please double check that the account number they gave you is correct.

If the account number they are providing isn't 8 digits, the payee should check if their bank or building society has any special instructions you need to follow to make a payment to their accounts.

Usually you would add a '0' to the start of the number or take away the last digit, however this varies with each bank or building society so it is important to check.

Is your payment to a 16 digit credit card number?

If so please see 'How do I pay my credit card online?'.

Is your payment to an IBAN or BIC number?

If so you'll need to set up an international payment.