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How do I let you know when and where I'm travelling abroad?

If you are travelling abroad it is advisable to register your travel plans with us as this will notify our transaction monitoring systems that you will be using your personal card abroad.

This will significantly reduce the likelihood of your card transactions being blocked abroad.

Let us know you will be using your card abroad

If you are signed up for Anytime Internet Banking you can log on and register the details of your trip yourself by completing the online form. It only takes a few minutes.

All you need to do is select 'Cards' from the left hand menu and register your travel plans in the 'Using your cards abroad' section. For debit cards select 'Manage your travel plans for your debit card' and for credit cards select 'Manage your travel plans for your credit card'.

Alternatively for your debit card you can select 'Debit card abroad' from the 'Our products' menu and enter the details of your trip. This can be found on the right hand side of the page.

Alternatively you can call telephone banking or pop in to your local branch where our staff would be happy to help do this for you. Just make sure you let us know at least 24 hours in advance.

Telephone banking
03457 424365 (overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open 24 hours a day.
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.

You should make a note of our numbers before you travel, so that you can get in touch with us easily if you need to.