How can we help you?

You can find answers to your questions by navigating the FAQs or typing your queries on our search function.

Banking from home
View or change your details
Help with your product
Help with your card
Banking near me
Dealing with difficult times

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Anytime Banking or our website

Trending Questions

How do I sign up to NatWest Rooster Money and what do I need?

Sign up for NatWest Rooster Money and download the app. You must have the latest version of the app which you can get or update from your app store You'

What is Video Banking?

Video Banking is a service where you can speak to us about our range of products and get a free face-to-face Financial Health Check wherever you are, at a

Where can I find more information on my Child Trust Fund (CTF)?

For every child born on or after 1 September 2002 until 2nd January 2011, where the parent was eligible for Child Benefit, the Government issued a voucher

What is the NatWest Rooster Money offer?

A free Rooster Card Subscription (usually costing £1.99 per month per card or £19.99 per year per card) with NatWest Rooster Money for up to

Recent Updates

When are your branches open?

Find your nearest branch and our opening hours using our branch locator. Ulster Bank branch locator Find your nearest branch using our branch locator (

How do I get the free subscription to Rooster Card?

Download the NatWest Rooster Money app and sign up. You must have the latest version of the app which you can get or update from your app store Follow the

What is biometric?

Please see below for our FAQs on biometric. Register for Biometrics How does biometric approval work? Biometrics and my phone About my BiometricsRegister

How do I order a new, replacement or additional card-reader?

If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one  in . Your

What is NatWest Rooster Money?

NatWest Rooster Money is a family pocket money app and card for kids. NatWest Rooster Money starts children on their journey to money confidence.

What is the Payments Hub?

A central place in the mobile app where you can move, request and transfer your money easily and manage your payment settings. This will not change the

How do I access Payments Hub?

Tap on the 'Payments' icon at the bottom of the Mobile App home screen.