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What is the maximum amount I can withdraw from a branch?

Cash withdrawal requests over the counter can be supported during Monday to Friday within our opening hours

Large cash withdrawals are the least secure way of making payments given the number of other alternative options available through our Anytime Internet Banking and Mobile App services. Please ensure you have considered more secure ways of conducting your transaction and speak to a member of our team if you would like more information or support

Our primary aim is to keep customers safe and secure, and our branches follow our processes carefully to achieve this.

This will include asking you questions about the purpose of your cash withdrawal, and in some cases, for supporting documentation such as an invoice. This helps us validate the withdrawal as genuine and protect you against fraud and scams.

Please note that it is advisable to give 24 hours’ notice on Large Cash Withdrawals – in particular for amounts over £2,000 or if you would like specific denominations. You can pre-advise us of your transaction via our customer contact team on:

Telephone banking
03457 424365 (overseas +44 2890 538 033)
Minicom: 0800 015 4422
Open 7 days a week 8am-8pm (Automated service 24/7).
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.

In some instances, we may choose to decline the cash withdrawal based on the information provided surrounding the transaction. This would only ever be in situations where we need to safeguard our customers and will be at the branch’s own discretion – for more information please review our T&Cs that can be found under section 2.2 (PDF, 353 KB).

When visiting one of our branches to make a large cash withdrawal you will need:

  • Identification: Debit Card and PIN with secondary ID (such as; Driving License or Passport)
  • Relevant paperwork to support your payment purpose, if this exists. For example, for property works please provide an invoice
  • To be prepared for our branch colleagues to ask further questions about your withdrawal request which can sometimes take up to 30 minutes - providing advance notification of the request does not mean it has been authorised