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How do I update my email address or mobile number?

You'll need a card reader to update your email address and mobile phone number in Anytime Internet Banking.

Don't have a card reader? Find out how to order one in How do I order a new, replacement or additional card-reader?

Updating your email address

  1. In Anytime Internet Banking, select 'Your details' and then 'Update email address'
  2. Type in your new email address into the 'New email address' box. Then retype it in the 'Confirm email address' box. 
  3. Make sure your email address is correct, then authorise the change using your card reader.

Updating your mobile number

  1. In Anytime Internet Banking, select 'your details' and then 'Update mobile phone number'
  2. Type in your new number into the 'New mobile number' box. Then retype it in the 'Repeat new mobile number' box. 
  3. Make sure your number and country code are correct, then authorise the change using your card reader.

After you have changed your mobile number, you will need to wait a for 3 full calendar days (starting from the next day) before you can receive the activation code to register for the Mobile Banking App. In the meantime, you can still use Anytime Internet Banking.